About MEMS - Services
The expertise of Medavie EMS Group of Companies lies in the area of pre-hospital care and transport.
We are a professional services organization with offerings in three core areas:
- System Design and Planning;
- Implementation and Project Management; and
- Operational Management.
Within the three core areas, we offer design, planning, development, implementation and management of key EMS functions.
1. EMS Organizational Leadership
- Leadership and Management Structure
- Corporate Strategic Planning
- Corporate Projects Planning
2. Medical Control
- Medical Oversight
- Medical Protocols
- Clinical Quality Assurance
- Ground and Air Patient Care Delivery
- Paramedic Registration
- Training Programs for Paramedics, Communications Centre, and Air Medical Staff
- Continuing Education
- Patient Care Reporting
- Electronic Patient Care Reporting (ePCR) System Configuration, Implementation and Support
3. Medical Communications Centre
- Call Processing and Response Time
- Automatic Vehicle Location (AVL)
- Mapping
- Patient Transfers
- Medical First Response Program
- System Liaison
- Clinical Research
- Patient Privacy
- Disaster Response
- System Reporting
4. Human Resources
- Employee and Labour Relations
- Recruiting, Selection and Orientation
- Compensation and Benefits
- Organizational Development
- Occupational Health and Safety Program
- Staff Scheduling System Configuration, Implementation and Support
5. Fleet and Physical Resources
- Ground and Air Service Fleet Standards
- Vehicle Safety Program
- Fleet Mileage and Maintenance
- Facilities
6. Information Technology Systems and Telecommunications and Data Services
- EMS Systems Planning, Design, Implementation and Management
7. Financial Services
- Financial Management
- Patient Billing
- Procurement
- Risk Management
8. Extended Community Services
- Community Health
- Internal and External Communications
- Community Involvement Program
- Public Education and Injury Prevention Program
- System Service Inquiries
There are a number of features in the services and experience offered by Medavie EMS that make us unique:
- Customization of an ambulance services system, as required by the client, in terms of budget, geography and the health care system environment;
- Recognition as a “Centre of Excellence” through the CAAS and NAEMD accreditations with respect to ground ambulance services and the Medical Communications Centre;
- Implementation of industry best practices developed from Medavie EMS’ experience and the experiences of other jurisdictions;
- Reduced insurance costs and improved driver safety and risk mitigation;
- Use of a project approach and methodology that are based on the PMI PMBOK’s best practices; and
- Experience in merging the cultures of multiple organizations into one and standardizing practices.